Privacy Policy

Cocoa Casino is committed to protecting the privacy of its players. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable Australian data protection laws and gambling regulations. By using our services, you agree to the collection and use of information in accordance with this policy.

1. License Information

Cocoa Casino operates under a license issued by the Government of Curacao. We adhere to all regulatory requirements set forth by this jurisdiction, ensuring that our practices align with international standards for data protection and responsible gambling.

2. Data Collection

We collect various types of personal data to provide our services effectively. The data we collect includes, but is not limited to:

• Registration data: This includes your name, date of birth, address, and contact information.
• Payment details: Information related to your payment methods, including credit/debit card details and e-wallet information.
• Technical logs: We automatically collect information regarding your device and usage of our platform, such as IP addresses, browser types, and cookies.

3. Purpose of Data Usage

Cocoa Casino uses your personal data for several purposes, including:

• Account management: To create and manage your player account.
• Marketing communication: To send you promotional material, newsletters, and updates about our services.
• Anti-fraud checks: To detect and prevent fraudulent activities on our platform.
• Anti-Money Laundering (AML) compliance: To comply with legal obligations regarding the prevention of money laundering.
• Know Your Customer (KYC) procedures: To verify your identity and ensure responsible gambling practices.

4. Data Sharing

We may share your personal information with third parties in the following circumstances:

• Disclosure to payment providers: To process transactions related to deposits and withdrawals.
• Verification partners: To confirm your identity and ensure compliance with KYC regulations.
• Regulatory authorities: We may disclose your information when required by law or to comply with legal obligations.

5. User Rights

As a player, you have certain rights regarding your personal data, including:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to deletion: You may request the deletion of your personal data, subject to legal obligations.
• Right to restrict processing: You can request the restriction of your personal data processing under certain circumstances.

6. Cookie Policy

Cocoa Casino uses cookies to enhance your experience on our platform. The types of cookies we use include:

• Essential cookies: These cookies are necessary for the functionality of our website and cannot be disabled.
• Analytical cookies: These cookies help us understand how visitors interact with our website, enabling us to improve our services.

You can manage your cookie preferences through your browser settings.

7. Data Security

We implement a range of security measures to protect your personal information. This includes encryption, secure server technology, and regular security audits to ensure your data is safeguarded against unauthorized access.

8. Data Retention

Cocoa Casino will retain your personal data only for as long as is necessary for the purposes set out in this policy or to comply with legal obligations.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.

10. Contact Information

For any questions about this Privacy Policy or your personal data, please contact our email support.

This Privacy Policy is effective as of the date indicated at the top of this document and may be amended from time to time to reflect changes in our practices. Your continued use of our services after any modifications signifies your acceptance of the revised policy.